Customers must actively collaborator during the process regarding the shape and size of the canvas, the pet pose, background color, and actively provide feedback on the photos and updates I share with you. If you are not happy with the final painting, we'll work together to see if we can revise the portrait. If you're still not happy with the revision, you will receive a complete refund. The deadline to receive 100% money-back is the day of your final payment. After the refund, the original painting and any photos of it (finished or unfinished) belongs to Erik Kamenski ART